Senior Manager Teleconferencing Engineer

3 weeks ago

Arlington, Virginia, United States RTX Corporation Full time
About the Role

RTX Corporation is seeking a highly skilled Senior Manager Teleconferencing Engineer to join our team. As a key member of our organization, you will be responsible for managing a team of engineers and support staff, ensuring the smooth operation of our video conferencing systems, and providing technical expertise to our customers.


Key Responsibilities
  • Manage a team of engineers and support staff to ensure the effective operation of our video conferencing systems.
  • Participate in the installation, troubleshooting, and testing of video equipment and systems, working with internal and external partners.
  • Ensure policies and standards are defined, maintained, and enforced across consumers, partnering with business units to ensure timely communication of changes and seeking advisement.
  • Align and partner with Architecture to ensure the roadmap is aligned and architecture is documented for network support.
  • Partners with vendors to understand network restrictions, where changes need to be made, including impact to service.
  • Ensure video is available by ensuring patches are applied, coordination of current releases, and vendor oversight of these services.
  • Oversee the accuracy of the inventory list of video equipment and tools is managed across the globe.
  • Participate with Facilities lead on statement of work activities, including upgrades, decommission, and new installations.
  • Monthly numbers for billing, purchase orders, and vendor management purposes must comply with vendor requirements as specified in contract but additional fields for internal oversight per our compliance needs.
  • Provides vendor mgmt. oversight with assigned vendor to ensure equipment is maintained and managed per contract.
  • Upload and test source code for Crestron control processors.
  • Develops and assists with vendor release management by coordinating days, times, change tickets, and service desk information.
  • Accountable for testing new functionality and release planning, which includes associated documentation and processes.
  • Ensures all content in self-service, organizational site, and operations playbook are reflective of releases, enhancements, and user experience.
  • Ensures all ATOs are annually reviewed and updated in accordance with policy.
  • Accountable for team playbook is completed and reviewed quarterly, including diagrams reflective of the configuration and unique situations.
  • Ability to review code to assist with routing, troubleshooting, and performance issue (e.g., HTML and Network traces).
  • Develops a quarterly process for reviewing environment and ensuring capabilities exist or work to standards.
  • Evaluate new VTC equipment for upgrade or capabilities, thus allowing RTX to consume latest services.
  • Design of new infrastructure and maintain all active servers and encoders, multiplexers are aligned to the corporate standards.
  • Design, install, configure, and test of IP cameras, servers, and switches.
  • Ensure software versions on existing Polycom and Cisco endpoints to current version.
  • Respond to and troubleshoot internal and external client needs and requests. Manage and participate in all MIMs of identified service.
  • Work directly with key customers for audio/video conferencing equipment.

Requirements
  • Typically requires a university degree or equivalent experience and minimum 10 years prior relevant experience or an advanced degree in a related field and minimum 7 years experience.
  • 7 years experience with video network for end-point design and architecture.
  • 7 years experience with managing staff.
  • 7 years experience with general knowledge of firewall, proxy, and general network.
  • US Citizen or US Person required.
  • Location: Onsite - Arlington, VA.

Preferred Qualifications
  • Experience with Cisco and/or Poly environment.
  • Advance knowledge of subnetting, TCP/IP networking, and routing protocols.
  • Experience in a technical engineering role.
  • Experience working with help desk ticketing tool.

What We Offer
  • Robust total rewards package with compensation.
  • Healthcare, Wellness, Retirement.
  • Work/Life Benefits.
  • Career Development and Recognition Programs.
  • Parental (including paternal) leave.
  • Flexible Work Schedules.
  • Achievement Awards.
  • Educational Assistance.
  • Child/Adult backup Care.
  • Many other great benefits.

Learn More & Apply Now

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success, and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions, participants will be eligible for a career at RTX.


Minimum Program Qualifications

To qualify for the RTX Re-Empower Program, candidates should:


  • Be on a career break of one or more year at time of application.
  • Have prior experience in functional area of interest.
  • Have interest in returning in either a full-time or part-time position.

Salary Range

The salary range for this role is $130,000 USD - $272,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function, and associated responsibilities, a candidate's work experience, location, education/training, and key skills.


Benefits

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.


Annual Incentive Compensation

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.


Location

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.


Application Window

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.


Equal Opportunity/Affirmative Action Employer

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.


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