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Administrative Support Specialist for Customer Care

2 months ago

Rock Hill, South Carolina, United States Terminix Full time


Terminix Service Inc - Customer Service Administrative Specialist


Terminix Service Inc is seeking a dedicated member to join our office team as a full-time Customer Service Administrative Specialist.


Key Responsibilities:
  • Engage in effective communication with clients, ensuring their needs are met and services are offered to enhance their comfort and pest-free living.
  • Maintain a balanced work schedule that promotes personal time with family and friends.
  • Exhibit composure in challenging situations, addressing customer concerns with professionalism.
  • Demonstrate a willingness to learn and grow within our team.

Why Join Us?
Terminix Service, Inc. values its employees and strives to provide competitive compensation and benefits that cater to your needs:

  • Full-time position with a day shift from 8 am to 5 pm, Monday through Friday.
  • Starting pay discussions at $16/hr, along with a competitive commission structure based on sales.
  • Comprehensive health insurance package, including medical, dental, and vision coverage, flexible spending accounts, life insurance, paid holidays, and paid time off.
  • A 401k plan with matching contributions after six months, along with a profit-sharing plan and additional perks.

We provide extensive training from day one, including New Hire Orientation at our corporate office, with hands-on training and accommodations provided at no cost to you. We also offer scholarships for dependents and real opportunities for career advancement.

About Terminix Service, Inc.
Founded in 1947, Terminix Service, Inc. is a locally owned, independent business headquartered in Columbia, SC. We deliver exceptional pest control services across South Carolina, western North Carolina, and the CSRA region of Georgia.

As a unique blend of a family-owned business and a major corporation, we are recognized among the top pest control companies in the nation. Our leadership team consists of the second and third generations of the founding family, fostering a family-oriented culture where employees are valued.

A Day in the Life:
As a Customer Service Administrative Specialist, you will focus on delivering outstanding customer service and ensuring the smooth operation of our office.


Your Main Duties Include:
  • Managing a medium to high volume of inbound and outbound calls.
  • Building and nurturing customer relationships to retain and expand our client base.
  • Providing clear information about our services and products to assist customers effectively.
  • Performing general office tasks, including report generation, appointment scheduling, and payment processing.
  • Utilizing a company vehicle for necessary business tasks during work hours.

Qualifications:
We are looking for candidates who possess:

  • Proven sales abilities and effective communication skills.
  • The capability to upsell services to meet customer needs.
  • The ability to remain calm under pressure and resolve customer issues effectively.
  • A valid driver's license and preferably prior office experience in billing, collections, or accounting.

If you believe you would be a great fit for the Customer Service Administrative Specialist role, we encourage you to apply through our official application process.