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Client Experience Specialist

2 months ago

Kennett Square, Pennsylvania, United States Caliber Collision Full time

Job Summary

Caliber Collision has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers, monitoring work volume and recommending load level requests when necessary, coordinating with rental car and tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

Key Responsibilities

  • Provide exceptional customer service to internal and external customers
  • Monitor work volume and recommend load level requests when necessary
  • Coordinate with rental car and tow companies to provide one-stop service to all customers
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes

Benefits of Joining Caliber

  • Benefits from day one: immediately eligible for medical, dental, and vision
  • Industry comparable pay – paid weekly and eligible for overtime
  • Paid vacation and holidays – begin accruing day one
  • Career growth opportunities – we promote from within
  • A career for life – you'll gain hands-on experience within a production shop

Requirements

  • 1+ years of experience in a customer-facing environment
  • Must be able to pass all pre-employment screenings, including a background check

Abilities/Skills/Knowledge

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, including Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

About Caliber

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including collision repair, glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, Caliber's over 30,000 teammates are dedicated to getting customers back on the road safely – and back to the rhythm of their lives – every day.

Why Join Caliber?

By joining Caliber, you can help us restore the rhythm of our customers' lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to ensure every teammate has an opportunity to achieve their career goals.