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Customer Experience Director

2 months ago

Nashville, Tennessee, United States Nashville Nissan Full time

Nashville Nissan is seeking a seasoned professional to lead our service department as a Service Manager.

Key Responsibilities:
  • Oversee daily operations of the service department to ensure seamless customer experiences.
  • Lead a team of service technicians and advisors, fostering a culture of excellence and teamwork.
  • Implement efficient scheduling and appointment management systems to minimize wait times and maximize productivity.
  • Provide exceptional customer service, addressing concerns and resolving issues promptly and professionally.
  • Monitor and maintain inventory levels of parts and accessories to meet customer demands.
Requirements:
  • Proven experience as a Service Manager or similar leadership role in the automotive industry.
  • Strong leadership and communication skills, with the ability to motivate and guide teams.
  • Excellent problem-solving and decision-making abilities, with a focus on customer satisfaction.
  • Proficiency in automotive service software and systems, with a keen eye for process improvement.
  • Knowledge of industry standards and regulations, ensuring compliance and best practices.
Benefits:

We offer a competitive compensation package, including comprehensive health insurance, retirement plans, and employee discounts on vehicle purchases.

About the Company:

Nashville Nissan is a leading automotive dealership dedicated to delivering exceptional customer experiences and high-quality vehicles.