Optical Services Supervisor

1 week ago


St Louis, Missouri, United States Rosen Optometry (C) Full time
Job Overview

Rosen Optometry (C) is seeking a knowledgeable and experienced Optical Department Manager to oversee our optical services. The ideal candidate will possess a strong technical background in optical lens properties, along with proficiency in electronic medical records and troubleshooting.

Key Responsibilities

  • Provide exceptional customer reception and service.
  • Manage patient records, schedule appointments, and process payments.
  • Handle insurance information and authorizations, ensuring smooth billing and collection processes.
  • Coordinate orders with laboratories and follow up as necessary.
  • Maintain inventory levels and ensure the cleanliness and aesthetic appeal of the dispensary.
  • Assess patients' eyewear needs and educate them on available options.
  • Fit, troubleshoot, and adjust eyewear as required.
  • Assist customers in selecting stylish eyewear.
  • Promote sales of eyewear, contact lenses, and related products.
  • Engage in ongoing education related to products and sales techniques.
  • Support the Office Manager in training Optical Dispensers and Opticians.
  • Assist in scheduling staff within the Optical department.
  • Ensure the safe and efficient operation of in-office finishing processes.
  • Oversee optical sales and service quality.
  • Help maintain appropriate inventory levels and procedural standards.
  • Supervise the overall appearance and cleanliness of the dispensary.
  • Assist in maintaining accurate insurance fee schedules.

Required Qualifications

  • High School diploma or equivalent.
  • Exceptional customer service abilities.
  • Basic clerical and retail computer skills.
  • Experience with Electronic Medical Records.
  • Sales expertise and optical dispensing knowledge.
  • Understanding of insurance benefits and claims processes.
  • ABO certification is preferred but not mandatory.


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