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Optical Services Supervisor

2 months ago

St Louis, Missouri, United States Rosen Optometry (C) Full time
Job Overview

Rosen Optometry (C) is seeking a skilled Optical Department Manager to oversee our busy optical services. The ideal candidate will possess a strong technical background in optical lens properties and electronic medical records, coupled with exceptional troubleshooting abilities.

Key Responsibilities

  • Deliver outstanding customer service and manage patient interactions.
  • Maintain accurate patient records, schedule appointments, and handle payment processing.
  • Verify insurance information and manage billing and collections efficiently.
  • Coordinate with laboratories for order processing and follow-ups.
  • Oversee inventory management and ensure a well-organized dispensary.
  • Ensure the cleanliness and aesthetic appeal of the optical area, including product displays.
  • Assess patient eyewear needs and provide education on available options.
  • Fit, troubleshoot, and adjust eyewear as necessary.
  • Assist patients in selecting stylish eyewear options.
  • Promote sales of eyewear, contact lenses, and related products.
  • Engage in ongoing education related to products and sales techniques.
  • Support the Office Manager in training optical staff.
  • Assist in scheduling for the optical department.
  • Supervise the efficient operation of in-office finishing processes.
  • Ensure high standards of optical sales and service are maintained.
  • Help manage inventory levels and procedural compliance.
  • Maintain the visual appeal and cleanliness of the dispensary.
  • Assist in upholding accurate insurance fee schedules.

Essential Qualifications

  • High School diploma or equivalent.
  • Exceptional customer service abilities.
  • Basic clerical skills and familiarity with retail computer systems.
  • Proficient in Electronic Medical Records.
  • Experience in sales and optical dispensing.
  • Understanding of insurance benefits and claims processes.
  • ABO certification is preferred but not mandatory.