Account Service Manager
4 weeks ago
At Resulticks, we're seeking a highly skilled Account Service Manager to join our team. As an Account Service Manager, you will play a crucial role in ensuring the smooth execution of omnichannel marketing campaigns. Your primary responsibility will be to serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for our clientele.
Key Responsibilities:
- Complete the Resulticks employee training program and become a subject matter expert in our capabilities and services.
- Gather clients' campaign requirements and suggest ideas for improved communication and customer engagement.
- Communicate clients' desired outcomes to our internal development teams.
- End-to-end omnichannel digital marketing campaign management, including setup and execution, A/B testing, performance assessment, data analysis, and reporting.
- Work closely with the project team to monitor projects and campaigns, identifying potential issues and opportunities for elevating outcomes.
- Ensure the effectiveness of communication and campaign execution as per the SOW.
- Ensure adherence to project timelines, procedural best practices, quality standards.
- Manage client projects and campaigns, ensuring they are completed and profitable.
- Manage customer expectations with respect to deliverables.
- Manage the invoicing and billing process for existing accounts.
Requirements:
- A bachelor's degree in a relevant discipline, such as Communication, Marketing, Business, Computer Science, or Data Science.
- At least 3 years of experience in Client Services or Account Management, preferably in an ad agency setting.
- Ability to communicate effectively with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
- Digital marketing campaign management experience, including email, SMS, social media, and other channels.
- Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
- Personable with good project management, analytical, and problem-solving skills.
- Phenomenal written and oral communication, plus great presentation and negotiation skills.
- Must be energetic, self-motivated, and flexible, with the ability to work with multidisciplinary stakeholders.
- Expertise in general business applications, including PowerPoint, Excel, and Word.
Authorization to Work: Must have authorization to work in Canada or the United States. Resulticks is an equal opportunity employer committed to diversity and inclusion in the workplace.
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