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Technical Support Specialist
2 months ago
Technical Support Specialist
Key Responsibilities:
- Handle user assistance inquiries received via telephone and electronic communication with a courteous approach.
- Gather and record vital user details and problem specifics.
- Assess and organize support activities, escalating matters when appropriate.
- Maintain documentation of the support workflow and solutions provided.
- Utilize online resources for updates on software and drivers.
Essential Skills and Experience:
- Expertise in Dell and VMware technologies.
- Experience in incident management.
- Knowledge of security protocols.
- Flexibility to travel on short notice.