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Technical Support Specialist

2 months ago


Bronx, New York, United States NavitsPartners Full time

Technical Support Specialist

Key Responsibilities:

  • Handle user assistance inquiries received via telephone and electronic communication with a courteous approach.
  • Gather and record vital user details and problem specifics.
  • Assess and organize support activities, escalating matters when appropriate.
  • Maintain documentation of the support workflow and solutions provided.
  • Utilize online resources for updates on software and drivers.

Essential Skills and Experience:

  • Expertise in Dell and VMware technologies.
  • Experience in incident management.
  • Knowledge of security protocols.
  • Flexibility to travel on short notice.