IT Support Specialist
1 month ago
At FreshDirect, we are seeking a highly skilled and motivated IT Support Technician to join our Plant Technology Services (PTS) team. As a key member of our team, you will provide technical assistance to warehouse and corporate employees, ensuring seamless operations and exceptional customer service.
Key Responsibilities:- Manage technical issues through various channels, including in-person, phone, email, chat, and ticketing systems, within a 15-minute Service Level Agreement (SLA)
- Respond to customer requests in a timely and professional manner
- Instruct end-users on equipment, software, and reference materials usage
- Assist with technical support, including on-site visits as needed
- Accurately prioritize, categorize, track, and log calls, tickets, chats, and other technical issues
- Troubleshoot and resolve hardware, software, password reset, Microsoft operating systems, security, desktop applications, and peripherals issues
- Associate's degree in technology or 2 years of work experience in a related field
- Working knowledge of Windows operating systems and software applications
- General knowledge of PC hardware and peripherals
- Basic TCP/IP and networking knowledge
- Experience with ticketing systems preferred
- Low-voltage wiring experience helpful
- 5-day, 40-hour workweek, including Saturdays and/or Sundays (some holidays)
- 4-day, 40-hour workweek, including Saturdays and/or Sundays (some holidays)
- Ability to work in cold environments (38°F)
- Ability to work responsibly without direct supervision
- Ability to lift up to 35 pounds occasionally
- Proficient in English (required)
- Spanish as a second language (a plus, but not required)
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