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Technical Support Specialist

1 month ago

Bronx, New York, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person visits.
  • Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices.
  • Collaborate with team members to resolve complex technical issues.
  • Document and maintain accurate records of technical support interactions.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Expert-level technical skills in desktop support, including Windows and Mac operating systems.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; bachelor's degree preferred.
About TEKsystems

TEKsystems is a leading provider of technology services and solutions. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.