Technical Support Specialist

4 weeks ago


Bronx, New York, United States TEKsystems Full time
Job Summary

As a Technical Support Specialist at TEKsystems, you will be responsible for providing expert-level technical support to our clients. This includes performing tasks related to support operations, working within a team, and escalating issues as needed. You will also be responsible for resolving issues at the departmental and end-user level, maintaining a consistent ticket review, escalation, and follow-up to resolution, and demonstrating world-class customer service skills to all users.

Key Responsibilities

Perform tasks related to support operations, including troubleshooting and resolving technical issues
Work within a team to provide technical support to clients
Escalate issues as needed to level 2 and level 3 resources
Resolve issues at the departmental and end-user level
Maintain a consistent ticket review, escalation, and follow-up to resolution
Demonstrate world-class customer service skills to all users

Requirements

Expert-level technical skills, including experience with MAC/Windows
Strong customer service skills
Ability to work within a team and escalate issues as needed
Ability to resolve issues at the departmental and end-user level
Ability to maintain a consistent ticket review, escalation, and follow-up to resolution

About TEKsystems

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
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