Customer Service Engineer
3 weeks ago
IT Concepts is seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.
Responsibilities:- Provide technical support to government customers, ensuring optimal operation and user satisfaction of computer systems and equipment.
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
- Set up and maintain user accounts, interface with other software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, support connectivity and client applications, and configure and support local and wide area network services.
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers.
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
- 2+ years of relevant experience.
- 8 years of additional relevant experience may be substituted for education.
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
- Physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
- US Citizen or Green card holder.
- Willing and able to get a Public Trust Suitability clearance.
IT Concepts offers competitive paid time off, medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan. ITC Health benefits have a $0 premium for certain plans for eligible employees.
We invest in our employees' education and professional development, offering reimbursement for certifications, degrees, or professional development. We prioritize commitment to continuous professional development and foster an inclusive workplace where all employees are treated with dignity, respect, and fairness.
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact.
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