Clinical Operations Associate
1 week ago
Job Type:
Full-time
About Us:
At NHOMS PLLC, we are dedicated to providing exceptional experiences for our clients and communities. Our core values of innovation, compassion, accessibility, and teamwork guide our mission to make a significant impact on our organization's growth and success. We prioritize healing first for our patients, fostering a culture of compassion and collaboration among our team members.
Position Overview:
The Clinical Operations Associate is crucial to the seamless operation of our clinic. This diverse role requires a candidate with strong organizational skills, excellent communication capabilities, and a thorough understanding of medical office procedures. Key responsibilities include managing administrative tasks, facilitating patient interactions, and supporting the healthcare team to ensure high-quality patient care delivery.
Key Responsibilities:
- Assist patients with check-in and check-out processes, handle phone inquiries, and respond to questions.
- Communicate effectively with referring practices, patients, and team members.
- Schedule appointments to enhance patient satisfaction and optimize the use of treatment rooms.
- Independently complete treatment planning and verify benefits accurately.
- Create, access, and confirm patient records, preparing necessary documentation for review.
- Maintain a tidy and organized reception area.
- Handle incoming mail and packages, distributing them appropriately.
- Prepare outgoing correspondence and ensure timely delivery.
- Manage email correspondence and communication with colleagues.
- Collaborate with various teams, including Marketing, Human Resources, and Billing.
- Perform end-of-day procedures, including cash and check deposits.
- Take on additional responsibilities as assigned.
- Exceptional communication skills, both over the phone and in person.
- Strong organizational, time management, and multitasking abilities.
- Proficiency in basic computer applications, including Outlook and Microsoft Office.
- Availability for full-time work, Monday through Friday.
- Detail-oriented with effective communication skills among patients, healthcare providers, and support staff.
- Minimum of 1 year in a medical or dental office setting (Required).
- 1 year of experience as an administrative assistant or receptionist (Preferred).
- 1 year of experience with Open Dental software (Preferred).
- High school diploma or equivalent; additional education or certification in healthcare administration is advantageous.
- Pay: $20.00-$25.00 per hour.
- Medical, Dental, & Vision Insurance.
- Paid vacation and sick leave.
- Access to our 401(k), Safe Harbor, & Profit Share Plan.
- Eligibility for discretionary quarterly bonuses.
- Discounted oral surgery services for employees and their families.
- Referral bonus eligibility.
At NHOMS PLLC, we are committed to fostering a supportive and inclusive workplace where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together to make a difference in our industry. Our culture of innovation, diversity, and inclusion is central to our values, driving our success and strengthening our organization.
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