Duty Manager, Customer Operations
4 weeks ago
We are seeking a highly motivated and experienced Duty Manager, Customer Operations to join our team at Piedmont Airlines, Inc. This is a key leadership position responsible for overseeing the daily completion of below-the-wing functions for all units, including baggage and cargo handling, cabin maintenance, and operating motorized vehicles and equipment.
Key Responsibilities- Oversee daily operations, ensuring compliance with company policies and procedures
- Coach and develop team members to achieve their full potential
- Correct non-compliant behavior and impose disciplinary action as required
- Implement corporate culture, policies, and goals into daily work routines
- Manage operational activities of the department in accordance with established policies and procedures
- Lead a team with varied duties, including unit managers, supervisors, and agents
- Perform administrative duties, including daily, weekly, and monthly reports
- Previous airline management experience and working knowledge of Airport Operations Area (AOA) environments
- Proven success as a Team Leader with ability to preplan manpower and equipment
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Able to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Flexible schedule
- Previous management experience in a hub environment
- Extensive knowledge of QIK, Sabre
- Bachelor's degree in aviation, business, or another related field
- Standard office environment, use of telephones, computers, and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts, including weekends, nights, holidays, and/or irregular shifts
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Piedmont Airlines, Inc. offers a competitive salary, paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available.
We are an equal opportunity employer and welcome applications from all qualified candidates. Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline.
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