Operations Manager
2 weeks ago
Savino Del Bene is a leading global freight forwarding company headquartered in Florence, Italy. With over 295 offices and 5,500 employees worldwide, we offer a wide range of logistics services, including import, export, customs brokerage, and warehousing solutions. We are seeking a highly skilled Operations Manager to join our team and lead our Ocean Import team to success.
Key Responsibilities:- Lead and manage the Ocean Import team with strong leadership and mentorship skills.
- Develop and implement effective strategies to improve team performance and customer satisfaction.
- Collaborate closely with staff to coordinate account activities and provide guidance and coaching to teams.
- Deliver results by leveraging the skills of the right people at the right time and lead resolution of difficult issues through effective negotiation tactics.
- Manage communication strategy within accounts and maintain high levels of motivation in team members to retain focus on providing highest levels of customer satisfaction.
- Provide ongoing growth and development opportunities for team members and proactively manage account by constantly assessing changes to the business and impact to the Company.
- Identify all potential risks and develop mitigation plans and escalate any unresolved issues or risks before they materially impact the Company.
- Work closely with other departments to deliver high levels of service to customers and effectively manage any issues that do arise.
- Develop relevant internal and external metrics to measure performance and perform other duties as assigned.
- High School Diploma or GED required.
- Minimum five years related experience in freight forwarding.
- Minimum three years supervisory or managerial experience required.
- Knowledge on incoterms.
- Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions.
- Intermediate to Advanced PC skills - MS Office.
- Highly organized.
- Professional and courteous demeanor.
- Displays a flexible and open-minded willingness to adapt to new environments and be a team player.
- Must have good ethical standards.
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