Retail Operations Manager

4 weeks ago


Charlotte, North Carolina, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 220 neighborhood stores across the country. Our company values a diverse and inclusive workplace, where every person is unique and valued. We are committed to delivering exceptional customer service and promoting a culture of excellence.

Job Summary

The Head Cashier is responsible for managing register transactions, assisting the Assistant Manager-Operations with office duties, and ensuring excellent customer service. The ideal candidate will possess strong communication skills, product knowledge, and the ability to work well under pressure.

Key Responsibilities:

Customer Service
  • Project a positive representation of Westlake Ace Hardware and provide exceptional customer service.
  • Greet customers and thank them by name, whenever possible.
  • Ensure all calls and pages are answered promptly and effectively.
  • Communicate any problems or issues that require management assistance.
Register Operations
  • Follow all cash register transaction procedures and balance the register drawer.
  • Assist with register and computer problems, downloads, and upgrades as needed.
Cash Room Operations
  • Verify Cashier-balancing procedures and deposit procedures in the absence of the Assistant Manager-Operations.
  • Help prepare deposit, long/short recap, and sales audits.
Office Operations
  • Provide assistance to the Assistant Manager-Operations with office duties, including receiving, invoices, and inventory adjustments.
Audit
  • Assist with the quarterly audit checklist and observe Cashiers for proper phone etiquette and customer service.
Front End Appearance and Upkeep
  • Keep the front end neat and clean, face and dust front end, and ensure fresh ads are stocked in shopping carts.
  • Assist with decorating the front end and call for cart pickups when necessary.
Leadership
  • Communicate any merchandising, cost control, or sales ideas to the General Manager.
  • Participate in store and Cashier meetings and assist with training and development of new cashiers.
Requirements
  • High School or GED equivalent.
  • Experience in retail and/or office management preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation

$14-$16 per hour

Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities and preventing employment discrimination related to race, religion, color, sex, national origin, age, marital status, disability, and military discharge.

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