Client Service Representative

2 days ago

Washington, Washington, D.C., United States Rotunda Software Full time
{"title": "Client Service Specialist", "description": "Unlock Your Potential in a Meaningful Role

Are you passionate about delivering exceptional service and making a positive impact? We're seeking a talented Client Service Specialist to join our team at Rotunda Software.

As a key member of our international team, you'll play a vital role in helping churches and non-profit organizations schedule, connect, and grow their volunteer base using our industry-leading volunteer scheduling software.

Key Responsibilities:

  • Provide top-notch technical support and customer service via phone, email, and Zendesk.
  • Customize software setups to meet clients' unique needs, showcasing your problem-solving skills and patience.
  • Build long-term relationships with clients, uncovering challenges and providing solutions to drive business growth.
  • Collaborate with our team to beta test new features and product releases, ensuring seamless user experiences.
  • Participate in side projects that leverage your strengths and interests, such as creating documentation, writing webinars, or producing sales and marketing content.

Requirements:

  • A service-focused mindset and approach.
  • A love for building relationships and communicating effectively.
  • Demonstrated patience and a passion for teaching others.
  • The ability to learn new technology quickly and solve complex problems.
  • Excellent verbal and written communication skills.
  • A desire to exceed expectations and grow professionally.

What We Offer:

  • A meaningful product that makes a difference in people's lives.
  • A positive, service-focused culture built on mutual respect and personal growth.
  • A competitive base salary of $40K - $55K USD.
  • Stability and security, with over 15 years of self-funding and profitability.
  • Annual retreats to exciting destinations.
  • A 401(k) Profit Sharing Plan and health insurance reimbursement.
  • Four weeks of annual paid time off and paid parental leave.
  • A paid sabbatical program to recharge and refocus.
", "lang_code": "en"}

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