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Service Excellence Representative
2 months ago
This position is remote.
At Green Sleeves, we are dedicated to nurturing urban environments and enhancing community spaces. Our mission involves collaborating with various stakeholders to ensure the health and longevity of our green initiatives. We understand the challenges faced in urban forestry and are committed to providing exceptional service to our clients.
We are seeking a **Customer Care Agent** to handle client inquiries and resolve issues efficiently. Your role will involve processing orders, managing modifications, and escalating concerns through multiple communication channels. Success in this position requires a calm demeanor, especially when addressing client frustrations, along with proficiency in computer systems.
Key Responsibilities:- Maintain a positive, empathetic, and professional demeanor toward clients at all times.
- Respond promptly to client inquiries across various platforms.
- Engage with clients through different communication channels.
- Acknowledge and resolve client complaints effectively.
- Possess in-depth knowledge of our services to provide accurate information.
- Process orders, forms, applications, and requests efficiently.
- Keep detailed records of client interactions, transactions, and feedback.
- Coordinate with team members as necessary to ensure seamless service.
- Provide insights on improving the customer service process.
- Oversee a team of junior customer service representatives.
- Ensure client satisfaction and deliver professional support.
- High school diploma or equivalent educational background.
- Ability to remain composed when clients are stressed or upset.
- Comfortable and proficient in using computer systems.
- Experience in customer support roles is preferred.
- Comprehensive medical, dental, and vision options available from the first day of the month following your start date.
- Accrued paid time off: 13 days in the first year, increasing to 16 days in the second year.
- Paid holidays including major national observances.
- Up to 2 floating holidays per year.
- Competitive compensation with annual performance evaluations.
- 401k retirement plan with employer matching.
- Company-paid life insurance and disability coverage.
