Sales and Service Director

21 hours ago

Novato, California, United States LVMH Full time
About the Role

We are seeking a highly motivated and experienced Sales and Service Director to join our team at Sephora. As a Sales and Service Director, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive business results.
  • Leading and Developing a Team: Lead and develop a team of sales and service professionals to ensure they have the skills and knowledge needed to excel in their roles.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding Sephora's values.
  • Analyzing and Reporting Performance: Analyze sales and service performance data to identify trends and areas for improvement, and report on key performance indicators (KPIs) to senior management.
Requirements
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a similar role.
  • Client Service and Teamwork: Passion for client service and teamwork, with a strong ability to motivate and develop a team.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build relationships with colleagues, clients, and senior management.
  • Business Acumen: Strong business acumen, with the ability to analyze sales and service data and make informed decisions.
  • Flexibility and Adaptability: Flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities.
About Sephora

Sephora is a leading beauty retailer that is part of the LVMH group. We are committed to providing an exceptional shopping experience for every client, and we are seeking a Sales and Service Director who shares our values and is passionate about delivering outstanding customer service.

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