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Front Desk Assistant Manager

2 months ago

Fort Lauderdale, Florida, United States iCIMS Organic ZipApply Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Assistant Manager to join our team at iCIMS Organic ZipApply. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive guest experience.

Key Responsibilities
  • Front Desk Operations: Oversee the daily work assignments of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Quality Control: Conduct regular room inspections to identify areas for improvement and ensure that all products and services meet our high standards.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of front desk staff, ensuring that they are equipped to provide exceptional customer service.
  • Communication: Maintain effective communication with all departments, ensuring that information is shared and that goals are aligned.
  • Problem-Solving: Investigate and resolve guest complaints and issues in a fair and professional manner.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree in hospitality management preferred.
  • Experience: At least three years of front desk experience required.
  • Skills: Proficient in MS Office software programs, including Excel, Word, and Outlook.
  • Language: Fluent in English.
Work Environment

The front desk assistant manager will work in a fast-paced, dynamic environment, interacting with guests and staff on a regular basis. The ideal candidate will be able to work effectively in a team environment, communicate effectively with guests and staff, and maintain a positive attitude in a high-pressure situation.