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Automotive Sales Consultant

2 months ago

Huntersville, North Carolina, United States Keffer Volkswagen Full time

Reports to the Sales Manager

Qualifications

Education

High school diploma or equivalent required.

Licenses

Valid Driver's License

Sales License

Other Requirements

Ability to read and understand instructions and information.

Professional appearance and demeanor.

Exceptional communication skills.

Capability to meet the company's production and quality benchmarks.

Physical Requirements

Ability to work outdoors in various weather conditions.

Ability to work indoors in climate-controlled environments.

Sitting

Regularly required.

Standing

Regularly required.

Walking

Regularly required.

Bending, Twisting, and Stooping

Occasionally required.

Kneeling and Squatting

Occasionally required.

Lifting

Occasionally lifting 25 to 50 lbs.

Reaching and Lifting Overhead

Occasionally required.

Climbing

Stairs as needed.

Repetitive Hand/Finger Movement

Regularly required.

Grasping and Grabbing

Occasionally required.

Pushing and Pulling

Occasionally required.

General Expectations

Commit to ensuring customer satisfaction.

Identify management, production, and quality requirements through inquiry and active listening.

Participate in company meetings as necessary.

Maintain a follow-up system that promotes project completion.

Set personal performance objectives aligned with company productivity standards and develop strategies to achieve them.

Review and assess daily, weekly, monthly, and yearly actions to optimize time management and planning.

Stay informed about industry terminology and technological advancements in products and services.

Understand and comply with federal, state, and local regulations governing the business.

Follow lawful instructions from supervisors.

Adhere to workplace rules and procedures.

Engage in performance management activities.

Foster positive interactions with colleagues to enhance employee morale.

Uphold the company's confidentiality and non-disclosure policies.

Be available for evening, weekend, and holiday shifts as required.

Job-Specific Expectations

Take direct responsibility for selling vehicles while meeting dealership profit, volume, and customer satisfaction standards.

Collaborate with the sales manager to establish and achieve sales targets for new and used vehicles.

Meet profit margin objectives for vehicle sales.

Greet customers promptly with a friendly demeanor.

Adhere to the established sales process consistently.

Effectively utilize floor time to address customer needs and solicit sales.

Assess each customer's vehicle requirements through inquiry and attentive listening.

Facilitate vehicle demonstrations and test drives.

Ensure customers are qualified based on their needs and purchasing capabilities.

Maintain up-to-date knowledge of new products, features, and accessories, along with their benefits to customers.

Implement a follow-up system to encourage repeat and referral business, enhancing customer satisfaction.

Stay informed about industry terminology and technological changes in products.

Conduct pre-delivery inspections and road tests prior to customer delivery.

Deliver vehicles to customers, ensuring they understand the vehicle's features, warranty, and paperwork, thereby fostering customer loyalty.

Utilize vehicle delivery as an opportunity to enhance customer loyalty to the dealership.

Understand equity and values, and explain depreciation to customers.

Handle telephone transactions courteously and efficiently.

Employ a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on the showroom floor and lot as directed by management.

Address customer complaints with empathy and a positive attitude to demonstrate commitment to exceptional customer service and enhance satisfaction and loyalty.

Comprehend and adhere to federal, state, and local laws governing retail auto sales.

Participate in relevant training and stay current with sales department issues and techniques.

Attend sales meetings regularly.

This description is not exhaustive and may be subject to change based on business needs.