Automotive Service Advisor
4 weeks ago
The Automotive Service Advisor at Keffer Mazda plays a vital role in ensuring exceptional customer experiences and maintaining the highest standards of service quality. This full-time management position offers a competitive base salary plus commission, along with a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, paid time off, and holiday pay.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive experience for every customer interaction
- Oversee the maintenance and repair services for customers' vehicles, ensuring timely and efficient completion of services
- Prepare accurate and detailed estimates for services and repairs, maintaining thorough knowledge of Mazda products, services, and promotions
- Coordinate with the service team to ensure seamless communication and collaboration
- Meet and exceed individual and team sales targets, upholding company policies and procedures for customer satisfaction and quality control
- Maintain accurate records and documentation for customer transactions, providing exceptional customer service and maintaining positive relationships with customers
Requirements:
- High school diploma or equivalent
- At least 2 years of experience working in the automotive industry
- Excellent communication and customer service skills
- Strong knowledge and understanding of automotive services and repairs
- Ability to multitask and work in a fast-paced environment
- Proven sales and customer service experience
- Proficient computer skills and experience with automotive software preferred
- Must be able to work flexible hours, including weekends
- Valid driver's license and clean driving record
EEOC Statement:
Keffer Mazda is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating an inclusive environment for all employees and to providing a workplace free of discrimination and harassment.
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