Automotive Service Advisor

3 weeks ago


Huntersville, North Carolina, United States Keffer Mazda Full time

Job Summary:

The Service Advisor at Keffer Mazda plays a vital role in ensuring our customers receive exceptional service and support for their vehicle maintenance needs. This full-time management position offers a competitive base salary plus commission in the auto industry.

Key Responsibilities:

  • Communicate with customers to understand their service needs and provide personalized solutions.
  • Schedule appointments and maintain accurate records of customer interactions.
  • Conduct thorough vehicle inspections and advise customers on necessary services and repairs.
  • Prepare detailed estimates for services and repairs, ensuring transparency and accuracy.
  • Collaborate with the service team to ensure timely and efficient completion of services.
  • Stay up-to-date on Mazda products, services, and promotions to provide expert advice to customers.
  • Meet and exceed individual and team sales targets, driving business growth and success.
  • Maintain a high level of customer satisfaction and quality control, upholding company policies and procedures.
  • Provide exceptional customer service, building strong relationships and loyalty with customers.

Requirements:

  • High school diploma or equivalent.
  • At least 2 years of experience working in the automotive industry.
  • Excellent communication and customer service skills.
  • Strong knowledge and understanding of automotive services and repairs.
  • Ability to multitask and work in a fast-paced environment.
  • Proven sales and customer service experience.
  • Proficient computer skills and experience with automotive software preferred.
  • Valid driver's license and clean driving record.

EEOC Statement:

Keffer Mazda is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating an inclusive environment for all employees and to providing a workplace free of discrimination and harassment.



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