Front Desk Associate
2 weeks ago
The Front Desk Associate serves as the primary point of contact for guests and visitors, delivering exceptional customer service and support. Key responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.
About Roberts Resorts & CommunitiesThis company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people.
Key Responsibilities- Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
- Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
- Provide assistance and respond to queries via online chat to enhance customer experience
- Report resort comments, suggestions, and complaints to the General Manager for timely resolution
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
- Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
- Initiate collection calls for site rental payments as instructed, ensuring timely payments
- Utilize email communication to correspond with residents and potential guests as required
- Maintain organized resort files, reports, and records, ensuring accuracy and completeness
- Upload resident files and communications to Rent Manager for documentation and tracking purposes
- Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
- Monitor office supplies inventory and place orders as necessary to ensure availability
- Manage mail and packages, sorting and distributing them to designated mailboxes
- Secure documents for leases and maintain confidentiality of sensitive information
- Input meter readings accurately to track usage and manage utility billing processes
- Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
- Perform other related duties as assigned
- Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
- Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members
- Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously
- Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks
- Adaptability: Adapts to various situations and addresses guest needs promptly and professionally
- Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions
- Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively
- Computer Proficiency: Proficient in using property management software and Microsoft Office applications
- Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk
- High school diploma or equivalent required
- Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required
- Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable
- Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment
- Constantly sit, talk, or hear; Frequently use hands
- Manual dexterity for handling paperwork and using office equipment
- Clear vision and hearing for reviewing documents and communicating effectively
- Capability to lift up to 10 pounds
- Medical, Dental, and Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical Illness
- PTO and 11 Paid Holidays
- 401(k) & 401(k) Match
- Working in an inclusive community
- Complimentary stay at one of our resorts
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
-
Front Desk Liaison
2 weeks ago
El Mirage, Arizona, United States Roberts Communities Full timeFront Desk AssociateThe Front Desk Associate serves as the initial point of contact for guests and visitors, delivering exceptional customer service and support. Key responsibilities include managing check-in and check-out procedures, handling reservations, and addressing inquiries in a timely and professional manner.Key Responsibilities:Manage check-in and...
-
Front Desk Team Member
2 weeks ago
El Mirage, Arizona, United States Roberts Communities Full timeKey Responsibilities: Manage check-in and check-out procedures for guests and visitors.Key Skills: Deliver outstanding customer service and support.About Roberts Communities:At Roberts Communities, we strive to provide exceptional experiences for our guests and visitors. As a Front Desk Associate, you will play a critical role in ensuring our high standards...
-
Front Desk Associate
5 months ago
El Paso, United States Gold's Gym Full timeFront Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...
-
Front Desk Associate
2 weeks ago
El Cajon, California, United States La Vida Real Full timeLa Vida Real seeks a highly skilled and friendly Front Desk Associate to join our team. As a key representative of our community, you will be responsible for monitoring entry security, assisting residents, greeting visitors, and answering phones.Key Responsibilities:Greet all visitors in a professional and courteous manner.Screen and require visitors to...
-
Front Desk Supervisor
6 days ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General...
-
Front Desk Representative
6 days ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesManage guest complaints and resolve issues...
-
Front Desk Supervisor
4 weeks ago
El Paso, Texas, United States Staybridge El Paso Full timeJob Summary:The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Qualifications:At least 2 to 3 years of...
-
Front Desk Representative
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryAs a Front Desk Agent at Palette Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience from check-in to check-out. This role requires a positive attitude, excellent communication skills, and a commitment to delivering high-quality customer service.Key Responsibilities Act...
-
Front Desk Representative
1 month ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesManage guest complaints...
-
Front Desk Supervisor
7 days ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a smooth and efficient check-in and check-out process, and maximizing room revenue. This role requires strong communication and problem-solving skills, as well as the ability to work well under pressure.Key ResponsibilitiesAssist the Front...
-
Front Desk Representative
2 weeks ago
El Paso, Texas, United States MCR Hotels Full timeJob Title: Front Desk AgentThe Front Desk Agent is a vital member of our hotel team, responsible for delivering exceptional guest experiences while managing the administrative processes of the hotel.Key Responsibilities:Provide attentive and courteous service to guests, ensuring a positive stay from check-in to check-out.Maintain the telephone switchboard...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States MCR Hotels Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the administrative processes of our hotels. As a key member of our team, you will provide attentive, courteous, and efficient service to all guests, ensuring a positive stay and maximizing room revenue and...
-
Front Desk Coordinator
2 months ago
Rancho Mirage, California, United States Platinum Dermatology Partners Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Platinum Dermatology Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dermatology practice.Key ResponsibilitiesFront Desk Operations: Greet patients...
-
Front Desk Coordinator
4 weeks ago
Rancho Mirage, California, United States Cambridge Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Cambridge Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to residents, family members, and visitors, while maintaining a safe and welcoming environment.Key ResponsibilitiesAnswer...
-
Front Desk Receptionist
2 weeks ago
Rancho Mirage, California, United States Cambridge Health Full timeJob SummaryThe Front Desk Receptionist will provide exceptional customer service to residents, family members, and visitors while maintaining a clean and organized front desk area. This role requires strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.Key ResponsibilitiesAnswer and direct phone...
-
Front Desk Coordinator
2 weeks ago
Rancho Mirage, California, United States Cambridge Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Cambridge Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to residents, family members, and visitors, while maintaining a high level of professionalism and discretion.Key...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States aloft El Paso Full timeJob SummaryAs a Front Desk Agent at Aloft El Paso Downtown, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.ResponsibilitiesGuest Service:...
-
Front Desk Supervisor
2 weeks ago
El Paso, Texas, United States Staybridge El Paso Full timeJob Summary:The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a strong ability to multitask, work under pressure, and maintain a high level of professionalism in a fast-paced environment.Responsibilities:Assist the Front Desk Manager...
-
Front Desk Host
4 weeks ago
Rancho Mirage, California, United States Las Casuelas Nuevas Full timeFront Desk Receptionist Job DescriptionWe are seeking a friendly and outgoing Front Desk Receptionist to join our team at Las Casuelas Nuevas, one of the valley's busiest restaurants.Key Responsibilities:Greet and seat guests in a warm and welcoming mannerPresent menus to guests and inform them of special menu itemsTreat guests with exceptional service to...
-
Front Desk Representative
6 days ago
El Paso, Texas, United States Palette Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn & Suites El Paso, TX. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob Title: Front Desk AgentAt Palette Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Manage guest check-in and...
-
Front Desk Representative
4 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeFront Desk Agent/Driver Job DescriptionAt Aimbridge Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent/Driver to join our team. As a Front Desk Agent/Driver, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register...
