Front Desk Agent
6 days ago
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
This hotel is located only one mile South of Fort Bliss and the El Paso Airport. We are just minutes from Raytheon, Lockheed Martin, BAE Systems, AT&T, IBM and Boeing amongst many of the important Corporations of El Paso's Business Parks. Our suites have fully equipped kitchens, space to work, and room to relax. Additionally, our location offers great shopping, dining and exciting entertainment options just minutes from the hotel. Memorable entertainment venues are located nearby such as Sunland Park Racetrack and Casino, Franklin Mountains State Park, Wyler Tramway, Cielo Vista Mall, The Fountains at Farah and Mount Cristo Rey. Entry points to Juarez, Mexico are just a short drive away from our conveniently located El Paso hotel.
For a relaxing evening, join us for our The Social Monday - Wednesday, then relax in our beautiful lobby. They can burn off some energy in our state-of-the-art Fitness Center. We offer the amenities and service that travelers need at the Staybridge Suites El Paso Airport Area hotel.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent/Night Auditor
3 weeks ago
El Paso, Texas, United States Westmont Group Full timeJOB SUMMARY: The Front Desk Agent - performs pre-registration and registration duties for incoming guests. The Front Desk Agent will check guests in and out, make room reservations, and track and report room statuses and rates. The Front Desk Agent must also be available to all guests who need to report a complaint or request a service. The Night Audit -...
-
Front Desk Agent
2 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Agent
2 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Hotel Front Desk Professional
3 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob Summary: We are seeking a highly motivated and organized Front Desk Agent to join our team at the Holiday Inn Express El Paso Airport Area. As a key member of our front office team, you will be responsible for greeting and registering guests, handling room reservations, and providing excellent customer service.In this role, you will have the opportunity...
-
Front Desk Ambassador
3 days ago
El Paso, Texas, United States Gold's Gym International, Inc. Full timeJob DescriptionThe Front Desk Associate will play a vital role in providing excellent customer service to our members and guests. This includes greeting and directing them promptly, checking members into the gym, registering guests, and providing tours of the facility.Additionally, this position will assist with phone inquiries, process retail and concession...
-
Front Desk Ambassador
5 days ago
El Paso, Texas, United States Hyundai of El Paso Full timeJob Summary:The Receptionist will be responsible for managing the front desk and providing exceptional customer service to all visitors.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Manage the front desk and maintain a clean and organized workspace.Assist with administrative tasks as needed.Qualifications:1 year...
-
El Paso Doubletree Front Desk Agent
7 days ago
El Paso, Texas, United States Remington Full timePosition Summary: The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner. Core Responsibilities: Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly,...
-
Front Desk Supervisor
3 weeks ago
El Paso, Texas, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...
-
Front Desk Clerk
3 weeks ago
El Paso, Texas, United States Desert Imaging Full timePosition Title: Front Desk ClerkReports to Site ManagerSummary:Perform administrative duties utilizing specific knowledge of medical terminology and exam procedures. Duties include scheduling appointments, registering patients, and compiling and recording medical charts, reports, and correspondence.Duties and Responsibilities:
-
Front Desk Clerk
3 weeks ago
El Paso, Texas, United States Desert Imaging Full timePosition Title: Front Desk ClerkReports to Site ManagerSummary:Perform administrative duties utilizing specific knowledge of medical terminology and exam procedures. Duties include scheduling appointments, registering patients, and compiling and recording medical charts, reports, and correspondence.Duties and Responsibilities:
-
Front Desk Coordinator
7 days ago
El Paso, Texas, United States Hotel Equities Full timeWe are seeking an experienced Hospitality Representative to join our team as a Front Desk Night Auditor. In this role, you will be responsible for providing top-notch service and ensuring a positive experience for our guests.Job Purpose: To deliver exceptional customer service and exceed guest expectations through proactive problem-solving and effective...
-
Front Desk Associate
2 weeks ago
El Paso, Texas, United States Gold's Gym Full timeBenefits:Free gym membershipEmployee discountsFlexible scheduleFree uniformsTraining & developmentPosition OverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations...
-
Front Desk Team Member
5 days ago
El Paso, Texas, United States Staybridge El Paso Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to fill the role of Front Desk Team Member at Staybridge El Paso Airport Area hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience.Main Duties:Registration of...
-
Front Desk Manager
5 days ago
El Paso, Texas, United States Easy Recruiter Full time**Key Requirements**We are seeking a highly organized and customer-centric Front Desk Manager to join our team at Easy Recruiter. As the primary point of contact for visitors and callers, you will be responsible for answering phones, greeting guests, and providing information about our services.You will also manage a variety of administrative tasks,...
-
Front Desk Associate
6 days ago
El Paso, Texas, United States Gold's Gym International, Inc. Full timeBenefits:* Free gym membership* Employee discounts* Flexible schedule* Free uniforms* Training & developmentPosition OverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym...
-
Hotel Front Desk Representative
7 days ago
El Paso, Texas, United States MCR Hotels Full timeCompany OverviewMCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. With a strong presence in major markets, MCR offers a unique opportunity for career advancement and professional growth.Job DescriptionThe Night Auditor plays a critical role in ensuring the smooth operation of our front desk...
-
Front Desk Administrative Assistant
5 days ago
El Paso, Texas, United States El Paso Physical Therapy Full timeJoin Our TeamWe are El Paso Physical Therapy, dedicated to delivering exceptional care to our patients and fostering a positive work environment. As a member of the Confluent Health family, we offer opportunities for growth and development.Salary and BenefitsThis Part Time Care Coordinator role comes with a competitive hourly rate of $13 and includes a range...
-
Front Desk Team Member
3 days ago
El Paso, Texas, United States Orangetheory Full timeJob Description The Sales Associate plays a critical role in the success of our studio by creating a positive and engaging experience for our guests. This position requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Main Responsibilities:Provide exceptional customer service, ensuring...
-
El Paso Doubletree Front Office Manager
1 week ago
El Paso, Texas, United States Remington Full timePosition Summary: The Front Office Manager directs and controls operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Office Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation. Core...
-
Hotel Front Desk Attendant
2 weeks ago
El Paso, Texas, United States Everhome Suites El Paso Full timeWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be...
