Mountain Guest Experience Ambassador

4 days ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time

Discover a unique opportunity to contribute to a boutique lodging experience atop historic Lookout Mountain. The Mountain Guest Experience Ambassador position offers a chance to work in a fast-paced environment with a great team. The typical work schedule occurs between 7:00AM-7:00PM, ranging from 6-8-hour shifts. Under the direction of the Chanticleer & Grandview Manager, the Ambassador is responsible for delivering exceptional guest service and ensuring a memorable experience for our partners.

Responsibilities:

  • Provide exceptional guest service to internal and external customers, aligning with the organization's mission, culture, and values.
  • Model appropriate guest and partner interaction at all times, showcasing a professional, engaging, and polite image.
  • Engage with guests on property, by phone, and via email to address any questions or concerns regarding general inquiries and/or the surrounding area and attractions.
  • Respond promptly to guest inquiries and needs on-site, ensuring a seamless and enjoyable experience.
  • Process transactions, such as retail sales, deposits, and general payments, while maintaining a high level of accuracy and attention to detail.
  • Engage in general cash-handling procedures, ensuring the security and integrity of our assets.
  • Oversee the daily operation of the main guest house, ensuring a clean and welcoming environment for our guests.
  • Open and close the main guest house each day, adhering to our standard operating procedures.
  • Maintain the pool and recreational area, ensuring the space is ready for guests and safe.
  • Regularly inspect the property for any issues or needs, notifying management of any general property maintenance issues.
  • Perform the setup, maintenance, and operation of the morning and evening food service, ensuring a high level of quality and presentation.
  • Clean and stock bathrooms, as well as clean other non-guest room areas, maintaining a high standard of cleanliness and organization.
  • Coordinate and facilitate guest check-ins and check-outs, including the movement of guests between rooms when needed.
  • Ensure the property and assets are kept secure at all times, adhering to our security protocols.
  • Ensure that company policies and procedures are followed and enforced at all times, maintaining a high level of compliance and accountability.

Requirements:

  • Must be at least 18 years old.
  • Previous related experience is preferred, in lodging, hospitality, or a related field, and a willingness to receive training is essential.
  • Possess a kind personality and the desire to contribute to a great team, with a high level of emotional intelligence and interpersonal skills.
  • Ability to display a professional, engaging, and polite image to guests and team partners, with excellent communication and interpersonal skills.
  • Ability to speak effectively in one-on-one and small group situations, knowing that your feedback and input is important to the team.
  • Ability to read and understand operational documents, with a high level of literacy and comprehension.
  • Ability to work effectively with a team in a fast-paced, efficient environment, with a high level of adaptability and flexibility.
  • Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed, with a high level of availability and willingness to adapt.

Compensation:

The estimated annual salary for this position is $29,410.44, based on an hourly wage of 13.95 per hour and a 40-hour workweek. This compensation package is competitive and reflects the value we place on our team members' skills and contributions.



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