Guest Relations Ambassador

4 weeks ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time
Job Summary

We are seeking a highly skilled Guest Relations Ambassador to provide exceptional guest service across our organization. As a key member of our team, you will be responsible for delivering outstanding customer experiences, answering incoming calls, and providing administrative support as needed.

Key Responsibilities
  • Deliver exceptional guest service to internal and external customers, upholding our organization's mission, culture, and values.
  • Model excellent guest and partner interaction, demonstrating our culture of excellence and leading by example.
  • Administer Guest Relations Desk responsibilities, including answering incoming calls, greeting guests, and maintaining a professional and inviting office area.
  • Sort and distribute daily mail and faxes, maintain lost and found items, and inventory and order office supplies as needed.
  • Provide general clerical and administrative support to the Guest Experience Support Team, including receiving and fulfilling brochure requests.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or general education degree (GED).
  • Minimum 6 months experience in guest/customer service environment preferred.
  • Excellent computer skills and proficiency in MS Office, including Word, Excel, and Outlook.
  • Outgoing, friendly personality and ability to provide exceptional guest service.
  • Ability to communicate and interact effectively in one-on-one and small group situations.
  • Ability to answer and process several phone calls at once.
  • Ability to present a professional image to guests and partners.
  • Excellent attention to detail.
  • Ability to effectively present information and respond to questions from a group of managers, guests, or the general public.
  • Ability to add, subtract, multiply, and divide.
  • Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
Salary and Benefits

$13.00/hr



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