Customer Service Coordinator

3 weeks ago


Morrisville, North Carolina, United States Penske Full time
Fleet Maintenance Support

Penske is seeking a Customer Service Coordinator to join our team in Morrisville, NC.

About the Role

This full-time first shift position involves coordinating preventative maintenance requests, scheduling outside repairs, and managing shop work plans to ensure maximum customer service and productivity.

Key Responsibilities
  • Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
  • Communicate with customers regarding maintenance updates, changes to schedule or work, billing concerns, or service issues.
  • Ensure Penske Rental units are maintained and prepared for customers.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
Requirements
  • Two years of customer service experience required.
  • At least one year of hands-on mechanical experience required.
  • Preferred qualifications include two years of supervisory experience and two years of service department administration experience.
  • A high school diploma or equivalent is required, while an associate's degree, technical school degree, or bachelor's degree is preferred.
Compensation and Benefits

$60,000 per year, depending on experience. This role offers a competitive salary and benefits package.

About Penske

Penske is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.



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