Customer Service Coordinator
3 weeks ago
Penske is seeking a Customer Service Coordinator to join our team in Morrisville, NC.
About the RoleThis full-time first shift position involves coordinating preventative maintenance requests, scheduling outside repairs, and managing shop work plans to ensure maximum customer service and productivity.
Key Responsibilities- Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
- Communicate with customers regarding maintenance updates, changes to schedule or work, billing concerns, or service issues.
- Ensure Penske Rental units are maintained and prepared for customers.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Two years of customer service experience required.
- At least one year of hands-on mechanical experience required.
- Preferred qualifications include two years of supervisory experience and two years of service department administration experience.
- A high school diploma or equivalent is required, while an associate's degree, technical school degree, or bachelor's degree is preferred.
$60,000 per year, depending on experience. This role offers a competitive salary and benefits package.
About PenskePenske is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.
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