Customer Service Representative

2 days ago


Morrisville, North Carolina, United States MDO Holdings Full time
Job Overview

O2 Fitness is seeking a highly motivated and customer-focused individual to join our team as a Front Desk / Customer Service Team Member. As a member of our team, you will be responsible for creating a positive member experience by providing exceptional customer service and maintaining a clean and welcoming environment.

We are committed to helping our members achieve their fitness goals, and we are looking for someone who shares this passion. If you have excellent communication skills, a positive attitude, and a desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.

About O2 Fitness

O2 Fitness offers a wide range of fitness equipment, personal training services, and group exercise classes to help our members reach their fitness goals. We pride ourselves on providing a supportive and motivating environment that encourages our members to push themselves and strive for excellence.

As a Front Desk / Customer Service Team Member, you will be the first point of contact for our members and guests, and you will play a critical role in ensuring that they have an exceptional experience at our club. You will be responsible for greeting members and guests, answering phone calls, signing up new members, and assisting with billing questions and concerns. You will also be responsible for maintaining the cleanliness of the club and ensuring that all areas are fully stocked.

Essential Duties and Responsibilities

* Create a positive member experience by providing exceptional customer service and maintaining a clean and welcoming environment
* Greet every member and guest with a smile and warm welcome
* Answer phones in a friendly manner and assist callers with a variety of questions
* Sign guests up for memberships and schedule members for Personal Training orientation
* Assist with billing questions and handling member concerns
* Maintain the cleanliness of the club and ensure that all areas are fully stocked
* Inventory management of drinks, cooler goods, and protein bars

Qualifications

To be successful in this role, you must have excellent communication skills, a positive attitude, and a high school diploma or equivalent. You must also be able to work in a fast-paced environment and be comfortable with technology. We offer a competitive salary of $13.27 per hour, plus benefits and opportunities for advancement.

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