Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, maintaining a clean and organized work environment, and supporting the overall success of our store.
The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a commitment to delivering high-quality service to every customer. If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.
About Food Lion
Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. With over 82,000 associates serving more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states, we are committed to being the premier grocery retailer in our markets.
Responsibilities
- Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
- Be friendly, courteous, and cooperative with other store associates.
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
- Perform cashier duties when scheduled or as needed per surge plan guidelines.
- Manage the front end in brief absences of the CSM/ACSM if needed to ensure service standards are maintained.
Qualifications
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Estimated Salary: $25,000 - $35,000 per year.
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