Head of Social Media Strategy

4 weeks ago

San Jose, California, United States PayPal Full time
Job Description

We are seeking a highly experienced social media expert and team leader to spearhead efforts related to executive thought leadership and social media listening/monitoring. The ideal candidate will have a strong background in social media strategy, team leadership, and collaboration.

Key Responsibilities:

  • Lead a team of social media experts located around the world
  • Demonstrate strong leadership and communications skills to effectively collaborate with various lines of business leaders and peers across Marketing and Communications
  • Build and oversee content calendar and publishing across LinkedIn and X, collaborating effectively with Marketing Social Team counterparts on content across all other social media channels
  • Lead efforts to identify critical articles and posts with potential reputational impact and ensure proper escalation and resolution
  • Drive the employer brand program on social, telling the story of why PayPal is a great place to work
  • Oversee the execution of a new thought leadership program for key PayPal leaders across various social media platforms
  • Collaborate with content and production leads to ensure best-in-class social content
  • Manage vendor relationships with LinkedIn and X and serve as channel expert for the team, including socializing best practices, new features, pilot opportunities, etc.
  • Drive regular planning and metric reporting for social storytelling on LinkedIn and X, along with Social Listening, in alignment with department planning and reporting cadences

Requirements:

  • 10+ years of relevant experience in social, corporate communications, and PR
  • Proven experience leading and developing a team of 5+ people
  • A strong manager-doer, not just an ideas person, with a desire to roll up sleeves while managing and empowering the team
  • Comfortable in ambiguous situations and fast-paced environments
  • Possesses a curious, learning mindset, looking out for what works and why
  • Able to build strategic working relationships, with exceptional interpersonal communication skills, comfortable working closely with and providing counsel to senior leaders
  • Has the emotional maturity to influence and drive alignment, demonstrating a strong understanding of organizational challenges
  • Experience and comfort working within rapid-response communications

About PayPal:

PayPal has remained at the forefront of the digital commerce revolution for more than 25 years, leveraging technology to make sending money and shopping more convenient, affordable, and secure. Our mission is to revolutionize commerce globally, making moving money, selling, and shopping personalized and secure.

Why Join PayPal?

At PayPal, we're committed to building an equitable and inclusive global economy. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits, including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits, please visit our website.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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