Customer Support Specialist

3 weeks ago


South San Francisco, California, United States TEC accutite Full time
Customer Support Representative

TEC Accutite is a leading provider of petroleum industry engineering and construction services. We are seeking a highly skilled and customer-focused Live Chat Representative to join our Customer Support team.

Key Responsibilities:

  • Provide real-time support to customers through live chat, resolving their queries and issues efficiently.
  • Engage with customers in a professional and courteous manner, responding to their inquiries and concerns.
  • Identify and escalate complex issues to the appropriate team or department.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback and suggestions for improving the customer experience.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service or a similar role.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask and work under pressure.
  • Proficiency in typing and using live chat software.

What We Offer:

  • A dynamic and customer-focused work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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