IT Support Specialist
4 days ago
At Twist Bioscience, we are seeking a skilled IT Support Specialist to join our team. As a key member of our Help Desk, you will be responsible for providing world-class IT support to our global employees.
Key Responsibilities:
- Triage and resolve technical issues in a timely and professional manner
- Provide excellent support to employees in our Bay Area offices
- Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
- Document all issues and requests accurately in the IT ticketing system
- Collaborate with the escalation team to resolve complex issues
Requirements:
- 5-9 years of hands-on IT Helpdesk and Desktop experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Extensive knowledge of Microsoft and Apple operating systems
- Experience with IT Service Management and ITIL concepts
About Twist Bioscience:
We are a biotechnology company that leverages the power of scale to accelerate science and innovation. Our proprietary semiconductor-based synthetic DNA manufacturing process enables cost-effective, rapid, high-quality, and high-throughput synthetic gene production.
As an IT Support Specialist at Twist Bioscience, you will have the opportunity to work with a talented team of scientists and engineers to develop innovative solutions for personalized medicines, pharmaceuticals, sustainable chemical production, and more.
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