IT Support Specialist

4 days ago


South San Francisco, California, United States Twist Bioscience Full time

At Twist Bioscience, we are seeking a skilled IT Support Specialist to join our team. As a key member of our Help Desk, you will be responsible for providing world-class IT support to our global employees.

Key Responsibilities:

  • Triage and resolve technical issues in a timely and professional manner
  • Provide excellent support to employees in our Bay Area offices
  • Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
  • Document all issues and requests accurately in the IT ticketing system
  • Collaborate with the escalation team to resolve complex issues

Requirements:

  • 5-9 years of hands-on IT Helpdesk and Desktop experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Extensive knowledge of Microsoft and Apple operating systems
  • Experience with IT Service Management and ITIL concepts

About Twist Bioscience:

We are a biotechnology company that leverages the power of scale to accelerate science and innovation. Our proprietary semiconductor-based synthetic DNA manufacturing process enables cost-effective, rapid, high-quality, and high-throughput synthetic gene production.

As an IT Support Specialist at Twist Bioscience, you will have the opportunity to work with a talented team of scientists and engineers to develop innovative solutions for personalized medicines, pharmaceuticals, sustainable chemical production, and more.


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