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Operations Coordinator

2 months ago


Palestine, Texas, United States Double H Burger Company Full time

Job Summary

The Assistant Manager at Double H Burger Company is responsible for overseeing the daily operations of the restaurant, ensuring seamless execution of tasks, and driving business growth. This role requires a strong leader who can motivate and develop team members, manage labor allocation, and maintain high standards of customer service.

Key Responsibilities

  • Team Management
    • Recruit, train, and develop team members to achieve business objectives
    • Conduct regular performance evaluations and provide constructive feedback
    • Maintain a positive and inclusive work environment
  • Operations Management
    • Develop and implement operational strategies to improve efficiency and productivity
    • Manage labor allocation, scheduling, and time-off requests
    • Ensure compliance with company policies and procedures
  • Customer Service
    • Provide exceptional customer service and resolve guest complaints
    • Monitor and maintain high standards of cleanliness and food quality
    • Ensure timely and accurate delivery of orders
  • Marketing and Promotions
    • Develop and execute marketing strategies to drive sales and growth
    • Collaborate with the WOW committee to plan and execute events and promotions
    • Monitor and analyze sales data to inform marketing decisions
  • Reporting and Analysis
    • Prepare and present regular reports on sales, labor, and customer satisfaction
    • Analyze data to identify trends and areas for improvement
    • Develop and implement strategies to address areas of concern

Requirements

  • Leadership and Management
    • Proven leadership and management experience in a fast-paced environment
    • Ability to motivate and develop team members
    • Strong communication and interpersonal skills
  • Operations and Logistics
    • Experience with labor allocation, scheduling, and time-off management
    • Ability to analyze data and make informed decisions
    • Strong problem-solving and conflict resolution skills
  • Customer Service and Sales
    • Proven track record of providing exceptional customer service
    • Ability to drive sales and growth through effective marketing strategies
    • Strong product knowledge and menu management skills
  • Marketing and Promotions
    • Experience with marketing and promotions in a fast-paced environment
    • Ability to develop and execute effective marketing strategies
    • Strong analytical and problem-solving skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment