Restaurant Operations Manager

1 day ago


Palestine, Texas, United States THE WING JOINT LLC- Full time
Job Title: Restaurant Shift Manager

We are seeking a highly organized and experienced Shift Manager to oversee the daily operations of our restaurant, ensuring a seamless and memorable dining experience for our guests.

Key Responsibilities:
  • Delegate tasks to restaurant staff and supervise their performance to maintain high standards of quality and service.
  • Maintain a fully-stocked inventory and order food supplies as needed to ensure efficient operations.
  • Manage dining reservations and arrange for shifts to be covered when employees are absent.
  • Help staff resolve on-the-job challenges and provide guidance on customer service and conflict resolution.
  • Track daily costs and revenues, and balance the cash register at the end of each shift.
  • Coordinate with suppliers to ensure timely delivery of food products.
  • Ensure client satisfaction and handle any complaints in a professional manner.
  • Open or close the restaurant as needed, and inform the next Shift Manager of any pending tasks.
  • Report maintenance and training needs to ensure a safe and efficient work environment.
Requirements:
  • Proven experience as a Shift Manager or in a similar role in a restaurant.
  • Good knowledge of restaurant operations, including managing reservations and payments.
  • Availability to work different shifts, including weekends.
  • Basic knowledge of bookkeeping procedures.
  • A customer service approach with the ability to manage complaints professionally.
  • Excellent organizational skills and team management abilities.
  • Certification from a culinary school is a plus.

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