Customer Care Specialist

2 weeks ago


West Hartford, Connecticut, United States VCA Animal Hospitals Full time
Position Title: Client Service Representative (Part-Time)

Overview:
We are in search of a skilled Client Service Representative to enhance our customer experience.

At VCA Animal Hospitals, we prioritize the health of pets and strive for exceptional service.

Our goal is to consistently surpass the expectations of pet owners.

We seek a friendly yet highly professional individual to assist us in fulfilling our commitment to our clients and their beloved pets.


Job Type:
Part-Time

Compensation:
$16-20 based on experience
Shift Differentials Available

Key Responsibilities:

The Client Service Representative is essential in establishing a welcoming atmosphere as we cultivate trust and confidence with our clientele.

The CSR plays a vital role in the operations of the hospital and is accountable for:

1. Customer service tasks, including welcoming visitors, managing phone calls, and directing clients and their pets to examination areas.
2. Scheduling and confirming appointments.
3. Making outbound calls for follow-ups and reaching out to potential clients.
4. Presenting and clarifying fees, including processing payments.
5. Recommending, selecting, and procuring products and services, including prescriptions.

6. Addressing inquiries about products and services, as well as educating clients on general pet care and non-medical needs (e.g., heartworm prevention, house training, and flea & tick management).

7. Managing medical records, documentation, reports, and correspondence.

8. Ensuring hospital cleanliness (including the removal of animal waste) and maintaining a tidy environment both inside and outside the facility.


Benefits:
We provide competitive pay along with a comprehensive benefits package, which includes medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information in this position description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required for this role.

Management reserves the right to modify the job description or require additional tasks as circumstances change (e.g., emergencies, personnel changes, workload, or technological advancements).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please refer to our career page.

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