Customer Care Specialist

2 weeks ago


West Hartford, Connecticut, United States VCA Animal Hospitals Full time
Position Title: Client Service Representative (PART TIME)

Overview:
We are in search of a skilled Client Service Representative to enhance our operations.

At VCA Animal Hospitals, we prioritize the health of pets and strive for exceptional service.

Our goal is to consistently surpass the expectations of pet owners.

We seek a friendly yet highly professional individual to help us fulfill our commitment to our clients and their beloved pets.


Job Type:
PART TIME

Compensation:
$16-20 based on experience
Shift Differentials Available

Role Responsibilities:

The Client Service Representative is the face of VCA, setting the atmosphere for the practice and fostering trust and confidence among our clientele.

The CSR plays a crucial role in the hospital's operations and is accountable for:

1. Customer service tasks, including welcoming visitors, managing phone calls, and directing clients and their pets to examination rooms.
2. Scheduling and confirming appointments.
3. Making outbound calls for follow-ups and reaching out to potential clients.
4. Presenting and clarifying fees, including processing payments.
5. Recommending, selecting, and procuring products and services, including prescriptions.

6. Addressing inquiries regarding products and services, including educating clients on general animal care and non-medical pet maintenance (e.g., heartworm prevention, housebreaking, flea & tick control).

7. Managing medical records, charts, reports, and correspondence.

8. Ensuring hospital cleanliness (including removal of animal waste) and maintaining a tidy facility at all times—both indoors and outdoors.


Benefits:
We provide competitive pay along with a comprehensive benefits package, which includes medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information provided in this position description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of associates in this role.

Management reserves the right to modify the job description or require additional tasks to be performed as circumstances change (e.g., emergencies, personnel changes, workload fluctuations, or technological advancements).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please refer to our career page.

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