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Customer Care Specialist

2 months ago

Hartford, Connecticut, United States Aspetuckvet Full time
Position Overview:

The Client Service Representative plays a vital role in ensuring a positive experience for our clients at Aspetuckvet. This position involves managing communications and providing support to pet owners in a friendly and efficient manner.


Key Responsibilities:
  • Responds to incoming calls promptly and professionally using a multi-line phone system.
  • Greets clients warmly upon their arrival.
  • Handles client correspondence and updates financial records accurately.
  • Addresses basic inquiries regarding animal care and routine procedures.
  • Educates clients about over-the-counter products, including flea and tick prevention.
  • Manages patient admissions and ensures accurate medical record entries.
  • Prepares invoices for services rendered.
  • Accurately relays messages received via telephone, fax, and email.

Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in a veterinary receptionist or customer service role is preferred but not mandatory.
  • Experience with general office functions in a fast-paced environment is essential.
  • Must demonstrate teamwork and compassion for pets and their owners.

Aspetuckvet is dedicated to creating a supportive environment for our employees, allowing them to thrive in their careers. We believe in fostering a culture that prioritizes employee well-being and professional growth.


We offer a comprehensive benefits package that includes:

  • Competitive medical, dental, and vision insurance options.
  • Generous paid time off to promote work-life balance.
  • Employee referral incentives.
  • Company-paid life insurance and disability coverage.
  • Flexible spending accounts for medical and dependent care.
  • Access to employee assistance programs.
  • Continuing education opportunities with time off and reimbursement.
  • Discounts on pet care services for employees' pets.
  • Wellness programs, including stress reduction and mindfulness sessions.
  • Online fitness classes led by certified trainers.
  • Financial wellness workshops to assist with budgeting and credit improvement.

We are committed to providing equal employment opportunities to all individuals without discrimination based on various protected characteristics.