Strategic Operations Manager

6 days ago

Boston, Massachusetts, United States Boston Medical Center Full time
Position Summary

We are seeking a highly skilled Strategy Implementation Manager to join our dynamic Strategy team at Boston Medical Center Health System. The successful candidate will play a critical role in leading change and driving strategic initiatives that transform our system for the better.

The Strategy Manager will be responsible for managing key strategic projects, collaborating with clinical and operational leaders, conducting analyses that inform decision-making, and implementing changes to system operations. This role will span a range of high-priority initiatives, including advancing health equity, improving mental health and addiction treatment services, and scaling programs that address social determinants of health.

Recent Examples of Work:

  • Designing and executing a high-priority initiative to close inequities in maternal health outcomes by race.
  • Standing up an integration process for two hospitals that BMCHS is in the process of acquiring.
  • Helping launch our system's community-based vaccine delivery program capable of delivering 20K doses per week concentrated in socially vulnerable neighborhoods around Boston.
  • Opening a novel housing and clinical services facility serving people experiencing homelessness with co-occurring substance use disorders.
  • Articulating our system's approach for delivering care management and coordination services in the next phase of MassHealth's ACO program.
  • Producing a 'growth' plan to help BMC expand high-impact, high-value clinical programs on its campus.
  • Interfacing with MassHealth leadership on overall system financing and delivery system reform.

Requirements:

  • Bachelor's Degree
  • 1-3 years of strategy consulting experience required
  • Confidence and adaptability to tackle complex and unstructured problems
  • Positive attitude and willingness to own all aspects of a project
  • Superb communication skills to distill complicated issues into clear recommendations
  • Expert quantitative analysis and critical reasoning skills to structure and carry out analyses
  • Strong interpersonal skills to navigate competing stakeholder interests
  • Ability to work independently and with matrixed teams
  • Ability to manage and prioritize across multiple projects to meet deadlines

About Boston Medical Center Health System:

Boston Medical Center Health System (BMC Health System) is an integrated health system comprised of the largest safety net hospital in New England and a health plan that cares for over 400,000 members across Massachusetts and New Hampshire. Our roots as a provider system date back more than 150 years to our establishment as the City of Boston's public hospital-it is a foundation we have built upon as the provider of care to the most vulnerable individuals in the region. As part of our integrated health system we operate four Medicaid Accountable Care Organizations (ACOs) in Massachusetts through a four-year-old reform of MassHealth; we share risk and take responsibility for quality of care for our ACO members under the program. BMCHS also plays a leading role as a safety-net system through our efforts to advance health equity (e.g., our StreetCred program to help low-income families claim the Earned-Income Tax Credit), invest in new models for addressing social determinants of health (e.g., our first-of-its-kind hospital-based food pantry), provide behavioral health treatment (e.g., our primary-care-based model for opioid addiction treatment), and more.

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