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Customer Service Ambassador

2 months ago

Cleveland, Ohio, United States CCP Industries Full time
About the Role

At CCP Industries, we are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and loyalty to our company.

Key Responsibilities
  • Customer Support: Respond promptly and professionally to customer inquiries, resolving issues and providing solutions in a timely and efficient manner.
  • Product Information: Assist customers with product information, pricing, availability, and order processing, ensuring accurate and up-to-date information is provided.
  • Issue Resolution: Handle and resolve customer complaints and issues with tact and efficiency, aiming for swift resolution while maintaining a high level of customer satisfaction.
  • Collaboration: Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery, ensuring seamless communication and coordination.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system, ensuring data integrity and compliance.
  • Account Management: Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary, ensuring customer satisfaction and loyalty.
  • Product Support: Provide product support and troubleshooting assistance to customers as needed, ensuring they have the necessary information to use our products effectively.
  • Process Improvement: Proactively identify opportunities to improve customer service processes and procedures, ensuring continuous improvement and excellence.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
  • Skills: Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong problem-solving abilities and the ability to remain calm under pressure. Proficiency in CRM software and Microsoft Office Suite. Detail-oriented with strong organizational skills.
  • Personal Qualities: Ability to work independently as well as collaboratively in a team environment. Flexibility to adapt to changing priorities and a fast-paced work environment.