Customer Service Ambassador
4 weeks ago
The ideal candidate for this role will be responsible for delivering exceptional client and guest experiences by providing a warm, welcoming, and professional environment.
This role offers the opportunity to combine passion for service, excellent communication skills, and enthusiasm for creating a hospitality-focused workplace environment.
Key Responsibilities- Welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
- Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Act as a central point of contact, providing information and wayfinding for the office, services, and activities.
- Monitor and maintain the front desk, lobby, and surroundings to ensure a safe, clean, organized, and brand-standard environment.
- Execute the badging process for employees, visitors, and third-party providers.
- Implement and monitor standards of service to meet and exceed expectations.
- Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
- Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident.
- Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems.
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to the Client's operations occur.
- Perform ad hoc assignments and administrative support for seamless and timely delivery of services.
- Minimum 1-2 years of previous customer service, security, or hospitality-related experience.
People Person:
The best part of serving others is creating experiences for them that go beyond the expected.
Excellent Communicator:
Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.
Knowledge of a range of information technology tools and platforms, as well as Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook), is essential for success in this role.
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