Hotel Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at the Comfort Inn of Utica. The successful candidate will be responsible for overseeing the front office team, ensuring exceptional guest service, and maintaining a high level of operational efficiency.
About YouTo be successful in this role, you will need to have:
- A minimum of 2-3 years of progressive experience in a hotel or customer service environment.
- A High School Diploma or equivalent.
- Flexibility to work nights, weekends, and holidays.
- The ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
- Reliable transportation.
In addition to these requirements, we would prefer candidates with previous supervisory experience.
About the RoleThis is a full-time position that requires the successful candidate to:
- Answer inquiries and check-in/out guests in a timely and professional manner.
- Oversee VIP and special guest requests.
- Follow and enforce hotel credit policies.
- Monitor guest feedback and GIS scores.
- Ensure the maximization of room revenue.
- Generate and update required reports, files, and checklists.
- Help maintain productivity levels at or above budgeted standards.
- Run room status reports and relay necessary information to affected departments.
- Assist in training and cross-training of new hires and current employees.
- Establish and maintain good communications and teamwork with fellow employees.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Operate relevant aspects of the Front Desk property management system.
- Maintain inventory of front office supplies and purchase of supplies when necessary.
- Be knowledgeable of rates, packages, and promotions.
- Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.
We offer a competitive salary of $60,000 - $70,000 per year, depending on experience, as well as a range of benefits including:
- Blue Cross Medical & Prescription Coverage.
- Delta Dental.
- 401K Retirement Savings.
- Travel Discounts.
- Employee-based monetary incentive programs.
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