Hotel Guest Services Representative
1 week ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Comfort Inn in Utica, MI. This is a fantastic opportunity for an individual who is passionate about delivering exceptional guest experiences.
About the Role:
- As a Guest Services Representative, you will be responsible for ensuring that our guests have a memorable and enjoyable stay with us.
- You will be the primary point of contact for our guests, handling all aspects of their stay, from check-in to check-out.
- You will work closely with our Front Office team to ensure seamless communication and efficient service delivery.
- You will be expected to maintain a high level of professionalism and provide excellent customer service at all times.
Responsibilities:
- Guest Check-in/Check-out: Ensure accurate and efficient check-in and check-out processes, including verifying guest information, assigning rooms, and processing payments.
- Front Desk Operations: Manage front desk operations, including responding to guest inquiries, resolving issues, and providing information about hotel amenities and services.
- Cash Handling: Handle cash transactions, including making change, processing credit card payments, and managing petty cash.
- Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem-solving: Resolve guest complaints and concerns in a professional and courteous manner.
Requirements:
- Bachelor's degree or equivalent experience in hospitality, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Basic math skills and ability to handle cash transactions accurately.
- Previous experience in a customer-facing role, preferably in hospitality.
What We Offer:
- Competitive salary range: $40,000 - $60,000 per year, depending on experience.
- Benefits package, including medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Hotel travel discounts.
- Opportunities for career advancement.
EEO Employer: The Comfort Inn Utica is an equal opportunities employer and welcomes applications from diverse candidates.
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