Contact Center Operations Manager
4 days ago
We are seeking a skilled Contact Center Operations Manager to lead our team in achieving key performance goals. This role requires strong leadership and supervision skills, as well as the ability to handle inbound & outbound calls and provide outstanding customer service.
Responsibilities- Leadership and Supervision: Organize and supervise day-to-day operations and activities of a contact center team, ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Customer Service: Handle inbound & outbound calls, emails, faxes, etc., using customer-oriented etiquette and maintain high levels of customer satisfaction.
- Training and Development: Assist in training and preparing call center representatives to respond to customer questions and complaints, troubleshoot problems, and provide positive, constructive feedback.
- Performance Management: Complete evaluations of Customer Service Representatives, monitor calls, and provide coaching to improve team performance.
- Operational Improvements: Work with the Contact Center Manager to identify operational improvements, opportunities for contact center efficiency, and inter-departmental partnerships.
- A high school diploma or GED with a minimum of one year of experience in phone-based customer service/call center required. Previous supervisor or management experience is preferred.
- Must possess a high level of emotional intelligence and strong leadership and team building capabilities.
- Ability to effectively present information and respond to questions from groups of managers, clients, carriers, and the general public.
- Computer proficiency, including Microsoft Office Suite and Internet navigation, with excellent data entry and keyboarding skills.
Compensation: $19.47 per hour. We offer a generous benefit package, including health insurance, dental and vision insurance, retirement benefits, paid time off, paid holidays, mileage reimbursement, and many other employee-sponsored benefits.
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Restaurant Operations Manager
7 days ago
Utica, Michigan, United States Art & Jake's Sports Bar Full timeJob OverviewWe are seeking an exceptional Restaurant General Manager to oversee the daily operations of our high-volume sports bar and grill. The successful candidate will be responsible for leading a team, managing finances, and ensuring exceptional customer service.
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Utica, Michigan, United States Oneida Center Full timeAbout Oneida Center">We are a 120-bed rehabilitation and skilled nursing facility located in Utica, New York. Our pledge to the community, our residents, and staff is to provide post-acute-care in a manner that sets the standard of excellence and strives to meet and/or exceed the expectations of our residents, staff, and all we come in contact with.">Job...
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Nursing Operations Director
1 week ago
Utica, Michigan, United States The Pines at Utica Center for Nursing & Rehabilitation Full timeAbout The Pines at Utica Center for Nursing & RehabilitationWe are a proud affiliate of National Health Care Associates, committed to providing exceptional care to our aging guests and their families. Our mission is to create a culture of compassion, kindness, and excellence in every aspect of our services.Job Title: Assistant Director of NursingWe are...
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Clinical Operations Manager
7 days ago
Utica, Michigan, United States Healthcare Organization in Upstate NY Full timeJob OverviewWe are seeking an experienced Clinical Operations Manager to lead our clinical team in Upstate New York. The successful candidate will be responsible for driving the clinical operations strategy, ensuring operational excellence, and maintaining high standards of regulatory compliance.About the RoleThis is a senior leadership position that...
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RN Unit Manager
7 days ago
Utica, Michigan, United States Oneida Center Full timeJob Title: RN Unit ManagerJob Summary:Oneida Center seeks a Registered Nurse (RN) Unit Manager to oversee our skilled nursing unit in Utica, NY. As a seasoned nurse leader, you will be responsible for supervising a team of nurses, implementing policies and procedures, and maintaining high standards of care. If you are a motivated and compassionate nurse with...
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Facilities Operations Manager
1 week ago
Utica, Michigan, United States Specialized Recruiting Group - Rochester Hills, Troy, & Clinton Twp, MI Full timeWe are a leading manufacturer of cold-formed components, specializing in high-volume production with a strong focus on the automotive powertrain industry.Job Overview:This role is responsible for ensuring machine uptime and efficiency while fostering a collaborative and productive maintenance team.Key Responsibilities:Assist in managing daily maintenance...
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Winter Operations Technician
4 days ago
Utica, Michigan, United States MICHIGAN ALLIED LAWN AND LANDSCAPE. INC. Full timeJob SummaryMichigan Allied Lawn and Landscape Inc. is seeking an experienced Plow and Salt Truck Driver to join our team for the coming winter season. The ideal candidate has experience driving trucks, prioritizing safety, and operating plow and salt trucks.We offer a competitive pay range based on experience, with higher compensation for drivers who bring...
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Senior Manufacturing Operations Manager
1 week ago
Utica, Michigan, United States Lincoln Electric Full timeLincoln Electric, a leading manufacturer of advanced arc welding solutions, is seeking an experienced Senior Manufacturing Operations Manager to oversee the day-to-day activities of our manufacturing department.Salary: $85,000 - $110,000 per year, depending on experienceJob Description:We are looking for a seasoned professional with a strong background in...
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Customer Service Fuel Center Associate
1 week ago
Utica, Michigan, United States Kroger Full timeJob SummaryWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Fuel Center Associate. In this role, you will be responsible for providing exceptional service to customers, managing cash transactions, and maintaining the cleanliness of our fuel center.
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Senior Dialysis Care Operations Manager
4 days ago
Utica, Michigan, United States Clinical Management Consultants Full timeA leading healthcare organization in upstate New York seeks an experienced Regional Dialysis Nurse Supervisor to oversee dialysis care teams and provide direct patient care.This role is a great opportunity for a motivated nurse leader to join a respected healthcare system and make a meaningful impact on the lives of patients and families.The Regional...
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Senior Nurse Leader
1 week ago
Utica, Michigan, United States Oneida Center Full timeAbout Oneida CenterOneida Center for Rehabilitation and Healthcare is a 120-bed rehabilitation and skilled nursing facility located in Utica, New York. Our mission is to provide post-acute-care in a manner that sets the standard of excellence.Job DescriptionWe are seeking a highly experienced Registered Nurse (RN) Supervisor to join our team at Oneida...
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Nurse Supervisor Opportunity in Utica, NY
1 week ago
Utica, Michigan, United States Oneida Center Full timeAbout UsOneida Center for Rehabilitation and Healthcare is a 120-bed rehabilitation and skilled nursing facility located in Utica, New York.Job SummaryWe are seeking an experienced Registered Nurse (RN) to serve as a Supervisor. This role will oversee the care of our residents and lead our nursing team with compassion and expertise.ResponsibilitiesSchedule...
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Construction Site Operations Manager
6 days ago
Utica, Michigan, United States Actalent Full timeJob OverviewThis is a 12-month contract position as a Construction Site Supervisor for a leading engineering and sciences services company, Actalent. The role involves overseeing the construction of single-family homes from start to finish, ensuring timely completion, adherence to quality standards, and effective management of on-site activities.
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Sales and Design Associate
3 weeks ago
Utica, Michigan, United States Shelby Design Center Full timeKey ResponsibilitiesWe are seeking a highly motivated and friendly full-time retail lighting sales associate to join our team at the Shelby Design Center. The ideal candidate will have a passion for meeting new people and an eye for design.Key Qualifications:Experience in lighting is preferred but not necessaryValid driver's licenseBackground check...
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Clinical Operations Leadership Position
4 days ago
Utica, Michigan, United States Healthcare Organization in Upstate NY Full timeJob OverviewWe are seeking a highly skilled and experienced Clinical Operations Leader to join our team in Upstate NY. As the Director of Clinical Operations, you will play a crucial role in leading our dynamic clinical team, driving strategic operations, and ensuring regulatory compliance.Job SummaryThe ideal candidate will possess excellent leadership...
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Nurse Director
1 week ago
Utica, Michigan, United States Oneida Center Full timeJob Summary:We are seeking a compassionate and experienced Nurse Director to lead our team at Oneida Center in Utica, NY. This is a full-time position that offers a competitive salary of $120,000 per year, plus a $5,000 sign-on bonus.About the Role:As a Nurse Director, you will oversee the delivery of high-quality patient care services, ensuring the...
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Accounts Payable Specialist
1 week ago
Utica, Michigan, United States CABVI Full timeAbout the RoleCentral Association for the Blind and Visually Impaired (CABVI) is seeking a skilled Accounts Payable Specialist to join our Business Office team. As an Accounts Payable Specialist, you will play a vital role in processing and maintaining agency accounts payables using computerized systems.The successful candidate will have excellent listening...
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Operating Room Registered Nurse
1 week ago
Utica, Michigan, United States Assured Nursing Full timeEstablished in Utica, New York, Assured Nursing specializes in contract staffing for healthcare facilities. As a leading provider of travel nursing solutions, we cater to the diverse needs of hospitals and medical centers across the country.We are currently seeking an experienced Operating Room Registered Nurse (OR RN) to join our team on a contract basis....
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Flooring Sales Professional
1 week ago
Utica, Michigan, United States Shelby Design Center Full timeCompany OverviewThe Shelby Design Center is a family-owned and operated business with an outstanding reputation in the community. We specialize in all types of flooring, as well as window treatments, wallpaper, cabinets, plumbing fixtures, lighting, and home decor.Job SummaryWe are seeking a highly-motivated full-time flooring sales associate to join our...
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Seasonal Retail Manager
4 days ago
Utica, Michigan, United States Five Below Full timeUnlock Your Potential at Five BelowWe're looking for a skilled Seasonal Retail Manager to join our team! As a key member of our store leadership, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.About the Role:Lead by example, demonstrating a passion for customer service and a commitment to excellence in all...