Referral Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Gather Health. As a Referral Coordinator, you will play a vital role in connecting our patients with specialists and other providers outside of Gather Health, ensuring a seamless process.
Key Responsibilities:- Schedule and pre-register patients for exams and procedures with specialists and providers outside of Gather Health and confirm those scheduled appointments
- Notify patients of appointment information, including date, time, location, etc.
- Communicate with patients regarding their transportation needs and coordinate accordingly
- Ensure patients' external missed appointments are rescheduled and communicated to the clinical care team
- Use Web resource portals such as Availity and OneSource to generate authorizations
- Work through the denials/appeals process with Gather Health providers
- Coordinate authorizations and acquisition of Durable Medical Equipment
- Participate in daily and weekly clinical care team meetings
- Communicate with the clinical care team to ensure patients' referral needs are met
- Address referral-based phone calls and messages in a timely fashion
- Retrieve consultation notes, test results, and medical records and submit appropriate clinical documents to specialist offices and upload documents into electronic medical record platform (Athena)
- Provide backup support for front desk duties as necessary
- Minimum of one year experience coordinating referrals in a medical clinic
- High school diploma or G.E.D.
- Minimum of one year experience working with an Electronic Health Record software
- Solid understanding of medical terminology
- Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
- Experience with basic office tools such as email, Outlook calendar, Excel, Slack/Teams, etc.
- Strong verbal, written, and reading comprehension skills in English
- Proven track record of detail orientation and the ability to multi-task in a busy clinic
- Ability to work from 8am to 5pm Monday through Friday
- Ability to work from home for part of the time, with appropriate setup conducive to performing work including phone calls
- Experience with CPT and/or ICD coding, or HCPCS
- Experience working with seniors, under-served populations, individuals with disabilities or other complex social needs
- Experience working in a primary care clinic setting
- Bilingual in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese
- Experience working with Athena
- Competitive pay and benefits for our Full-Time colleagues
- Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
- 11 Paid Holidays
- Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
- Short and Long-Term disability insurance at no cost to you
- Basic life insurance coverage at no cost to you
- 401K plan with 100% employer match up to 4% of income
- Employee Assistance Program at no cost to you
- Free onsite parking
- Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are passionate about making a difference in the lives of our patients and have the skills and experience we are looking for, please submit your application.
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Referral Coordinator
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Quincy, Massachusetts, United States Gather Health Full timeJob Title: Referral CoordinatorAt Gather Health, we are seeking a highly organized and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a vital role in connecting our patients with specialists and other providers outside of Gather Health, ensuring a seamless process.Responsibilities:Schedule and pre-register...
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