Front Desk Representative

4 weeks ago


Quincy, Massachusetts, United States Giri Hotel Management LLC Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Giri Hotels. As a Front Desk Agent, you will be responsible for managing online, phone, and in-person room reservations, welcoming guests, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in/out, distribute room keys, and explain hotel amenities
  • Take payment and resolve any payment discrepancies
  • Respond to guests' issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure all guest rooms meet hotel standards and accommodate special guest needs
  • Keep workstations and equipment clean, organized, and in good working order
  • Other duties as assigned


Why Giri Hotels?

We offer a range of benefits to our employees, including employee discounts, on-demand pay, refer-a-friend programs, earned paid time off, short-term and long-term disability, employer-contribution medical, dental, and vision insurance, life insurance, and optional 401(k) with employee match. We are committed to providing a positive and supportive work environment that allows our employees to grow and develop their careers.

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