Director of Casualty Claims Operations

6 days ago


Red Bank, New Jersey, United States Markel Full time
About the Role

We are seeking a highly skilled and experienced Director of Casualty Claims to join our team at Markel. As a key member of our leadership team, you will be responsible for overseeing and directing multiple teams of casualty claims managers and executive claims specialists.

Key Responsibilities
  • Develop and execute strategies to improve claim quality and deliver superior customer service
  • Analyze and provide direction on coverage, strategic direction, and resolution of complex high-exposure claims
  • Review and approve reserves, large loss reports, and settlements in excess of managers' and executive claims specialists' authority
  • Make recommendations concerning reserve changes to senior management
  • Ensure team adherence to fair claims practices regulations and claims department compliance standards
  • Assess and evaluate performance of individual managers, specialists, and teams, and provide feedback
  • Identify training needs and develop strategies for addressing those needs
  • Prepare and distribute reports by collecting and summarizing information
  • Assist in preparation of budgets, evaluation of expenses, and assessing resource needs
  • Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
  • Promote and enhance strong relationships with customers and channel partners
  • Participate in special projects as requested
  • Travel to other claim offices and conferences as required
Requirements
  • Superior claims technical skills and a strong understanding of product lines being supported
  • Coverage expertise with respect to primary, excess, and umbrella policy forms
  • Ability to manage teams of seasoned managers and specialists responsible for handling a variety of claims on both primary and excess policies
  • Excellent written and oral communication skills
  • Strong analytical and problem-solving skills
  • Strong organization and time management skills
  • Ability to deliver outstanding customer service
  • Bachelor's degree
  • JD or advanced degree a plus
  • Certification (CPCU, state bar admission, or successful achievement of other industry designations)
  • Minimum of 12 years of claims handling/legal and management experience or equivalent combination of education and experience
About Markel

Markel is a Fortune 500 company with over 60 offices in 20+ countries, offering a range of insurance, reinsurance, specialist advisory, and investment operations around the world. We're committed to supporting our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs, including health, dental, and vision insurance, 401(k) with employer match contributions, employee stock purchase plan, PTO, corporate holidays, and floating holidays. We also offer hybrid working schedules of 3 days in the office and 2 days remote.



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