Claims Management Leader

5 days ago

Red Bank, New Jersey, United States AXIS Capital Full time

Job Summary:

AXIS Capital is seeking an experienced Claims Management Leader to join our team. As a Claims Management Leader, you will be responsible for providing technical and administrative supervision to a team of experienced general liability adjusters.

Key Responsibilities:

  • Train, mentor, and coach a team to deliver excellent service and results with a focus on team development, professional growth, performance management, and technical guidance.
  • Prepare timely, appropriate, and concise large loss evaluations and reserve recommendations suitable for distribution to senior management.
  • Assist and guide the team in coverage evaluation, drafting appropriate correspondence, and communicating position in a timely and clear manner.
  • Communicate regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters, and industry trends.
  • Solid understanding of individual and group performance metrics and KPIs.
  • Proficient in reviewing and evaluating coverage correspondence, experience writing/reviewing coverage letters, and responding to/issuing tenders.
  • Reviews the team's pending on a regular diary, providing guidance and recommendations for further handling and reserving.
  • Contributes to overall management and reduction of expense by offering considerable claim experience, development of the team's skills, and monitoring for appropriate use of outside counsel and vendors.
  • Drafts and delivers performance feedback and reviews with assistance of Manager.
  • Professionally represents AXIS Capital as needed in the marketplace and assists underwriting as needed.
  • Maintain and develop professional relationships with internal stakeholders, and insureds, brokers, and outside counsel; viewed as a reliable and technical expert.
  • Responds to broker and insured inquiries with a high level of customer service and urgency.

Requirements:

  • Bachelor's Degree.
  • Carrier experience managing primary casualty general liability claims nationwide, including New York construction, hospitality, real estate, habitational, and products risks.

Desired Skills and Characteristics:

  • Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise, and appropriate manner.
  • Demonstrated success working in a hybrid work environment.
  • Team player willing to proactively assist the wider organization as needed.
  • Ability to multi-task and prioritize tasks and influence team's time-management practices.
  • Ability to travel as necessary.
  • Excellent writing skills.
  • Demonstrated negotiation and analytical skills.
  • Coaching, training, and mentoring skills.
  • Adjuster licenses where required.
  • Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, and OneNote) and Share Point.

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