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Guest Experience Specialist

2 months ago

Ohio City, Ohio, United States Monro, Inc. Full time
Job Summary

We are seeking a highly skilled Guest Experience Specialist to join our team at Monro, Inc. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.

Key Responsibilities
  • Customer Engagement: Serve as the first point of contact for customers, engaging them, scheduling appointments, building trust, and understanding their needs.
  • Sales and Service: Present needed services following the Mr. Tire selling process, responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Facility Maintenance: Assist with various aspects of customer care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Opening and Closing Responsibilities: Serve as a secondary key carrier, responsible for basic and detailed opening and closing responsibilities.
  • Cash Handling and Customer Service: Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with management to react to customer service issues and business opportunities.
  • Product Knowledge: Understand and effectively communicate all products and services offered by Mr. Tire to customers.
  • Team Collaboration: Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of sales experience needed, with one year of related experience in the automotive service environment preferred.
  • Skills: Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers, strong problem-solving skills, and ability to work a variety of shifts, including days, evenings, weekends, and holidays.