Patient Access Registration Coordinator

2 weeks ago

Miles City, Montana, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Access Registration Specialist to join our team at Intermountain Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service and facilitating the registration and scheduling process for patients and visitors.

Key Responsibilities
  • Greet and assist patients and visitors in a courteous and professional manner.
  • Obtain and verify patient demographic, financial, and insurance information.
  • Register and schedule patients for appointments, tests, and procedures.
  • Collect and process co-pays, deductibles, and balances due at the time of service.
  • Provide patients with information on financial assistance, payment plans, and charity care.
  • Explain and obtain signatures on consent forms, policies, and disclosures.
  • Provide patients with directions, maps, and parking information.
  • Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
  • Document and update patient records in the electronic health system.
  • Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Requirements
  • Customer service experience, preferably in a healthcare setting.
  • Demonstrated proficiency in computer skills, including Microsoft Office, internet, and email.
  • Preferred qualifications: High School diploma or equivalent, experience with Epic, and ability to work in a fast-paced environment.
Physical Requirements

This role requires the ability to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers require the ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity is required to manipulate complex and delicate equipment with precision and accuracy.

This role also requires the ability to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Benefits

We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our benefits packages and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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